- If we have heavy rains during the week, our schedules will run ½ to 1 day behind. The crews continue to work until all possible yards are done. (We do NOT work on Sunday). Those that are not done will be rescheduled for your regular day the following week.
- If after a heavy rain, you think that your yard is too wet to cut, please notify the office. This is a decision that the crew will not always make to your satisfaction. The same is true of drought conditions. If the crew has a ticket, the yard will be serviced. Let the office know, in advance of service, that you do not want it done. We have tried making these determinations and have found that not everyone sees these conditions in the same way.
- All accounts over 30 days receive a notification letter. If there is no response, the account is continued delinquent to 45 days, service will be discontinued. We will not resume the yard until the full amount is paid. We do accept all major credit cards.
- If your service is spotted for non or late payment, when service is resumed there will be an extra charge to get your lawn back in maintenance condition where necessary.
- We do not repair or replace damaged or broken sprinkler heads. Sprinkler equipment failure is not the responsibility of the lawn maintenance crew, i.e., pop-ups that don’t return to the property position are equipment failure. Equipment installed and working properly should never be damaged by lawn equipment. Season to Season Landscaping will not take responsibility for sprinkler heads/system that are not installed property and as a result, are damaged by our equipment. Before Season to Season Landscaping will take responsibility, a supervisor will inspect the damage and determine if damage was caused by crew’s carelessness or negligence. If so determined, Season to Season Landscaping will assume responsibility.
- We will not take responsibility for any exposed wires, cables, electrical cables, etc. that are not installed properly and are cut or damaged by our equipment. If it is determined that damage was caused by crew’s carelessness or negligence, Season to Season Landscaping will assume responsibility.
- We are not responsible for foreign matter left on the lawn, i.e. toys, hoses, paper, etc.
- We are not responsible for containing pets on your property. Our crews will make every effort to make sure gates are closed but will not assume responsibility for your pets. Also, if there is a dog in the backyard on the scheduled service day and our crew feels threatened by the pet we will not mow the backyard.
- When our crew arrives at your property, please make sure all children and pets are inside so they are not exposed to any debris that may be thrown from the equipment.
Season to Season Landscaping will not be held responsible for any damage to invisible fences, irrigation systems, television cable or electric lines to lamp posts, outdoor lighting, etc. Fees to repair any damage will be the responsibility of the customer.
Hardscape installation is guaranteed for a period of one (1) year from date of installation. Hardscape materials are guaranteed to be as specified by manufacturer for description and quality. We will repair, free of charge, any part of the hardscape that fails within this period. This warranty does not cover acts of God or acts of nature; i.e., tree roots, subsoil instability, hillside shift, nor does it cover any human-induced instability; i.e., car accidents, vandalism, etc. It also does not cover any stone product attached together with landscape adhesive, whether capstones, stair treads, or any other application. We will not be liable for any injury incurred on a hardscape structure we install. Warranty claims must be submitted in writing to Season to Season Landscaping within the one-year period.
Discrepancies in completed work must be presented to Season to Season Landscaping within seven (7) days of the completion date.
Please note the below circumstances which will void this warranty in full:
- Any alteration to Hardscape or areas adjacent to Hardscape following installation.
- Sub-grade settling and/or construction compaction.
- Excavating or altering subgrade or construction base under or adjacent to Hardscape.
- Improper loading or use of Hardscape structure.
- Damage by any act of God, flooding, extreme wind, etc.